Banking Software Monitoring & QA
Monitored core banking software across a nationwide branch network and supported pre-rollout testing of new releases.
The problem
With core banking software running across a nationwide network of branches, the IT department needed systematic monitoring and a structured way to surface, track, and resolve issues before they affected operations — including validating new releases before rollout.
Monitoring & QA overview
Nationwide branch monitoring with structured issue tracking and pre-rollout validation of new software releases.
The approach
I systematically monitored the bank's core software across branches nationwide, built issue-tracking and reporting workflows to surface and prioritize problems, and coordinated with branch IT teams to identify root causes. I took part in lab testing of new software releases before they were rolled out bank-wide, and documented test results and bug reports for the development and QA teams.
Tools & technologies
Key outcomes
- Established structured issue-tracking workflows that improved visibility into recurring software problems.
- Supported pre-rollout validation of new banking software releases through hands-on lab testing.
- Produced documentation that helped IT teams resolve cross-branch issues faster.